Booking.com Annonces Health and Safety Protocols for Accommodation Partners

11 July, 2020

Booking.com has annonced ‘health and safety measures’ protocols on its platform. The new feature will allow accommodation partners to select different health and safety measures they are taking in areas such as hygiene, sanitisation, social distancing, and food safety among others in light of the recent developments around COVID-19.

Booking.com believes it is our duty to protect our partners’ and guests’ while promoting safe travel. Health and safety is a crucial aspect when it comes to travel post pandemic. Guests seek information in order to make informed travel and accommodation decisions.

To cater to this need, travel website Booking.com now makes it simple for accommodation partners to share with travelers information about their own initiatives, providing greater consumer transparency in order to boost the confidence as well as setting the right expectations for when guests arrive.

Partners can immediately make a selection from the list of measures they are taking. Their selection will be displayed on the Booking.com website on their property page in a specially designed ”health and safety box” to equip travelers with transparency while making a travel decision.

This feature will provide multi-fold benefits to travelers, accommodation partners and the travel community.

Some measures that the properties can select from are:

Safety Features

– Staff follows all safety protocols as directed by local authorities
– Shared stationery such as printed menus, magazines, pens and paper removed
– Hand sanitiser in rooms and common areas
– Process in place to check the health of guests
– First-aid kit available

Social Distancing

– Contactless check-in/check-out
– Cashless payment available
– Social distancing rules
– Mobile app for room service
– Screens or physical barriers placed between staff and guests in appropriate areas

Health and Hygiene

– Use of cleaning chemicals that are effective against Coronavirus
– Room is disinfected daily
– Linens, towels, and laundry washed in accordance with World Health Organization guidelines
– Room sealed for guests after cleaning

Food Safety

– Social distancing in dining areas
– Food can be delivered to the guestroom

Commenting on the initiative, Ritu Mehrotra, Country Manager, India, Sri Lanka and Maldives at Booking.com said, “At Booking.com, our utmost concern is for the safety and security of our customers, partners and colleagues. As the situation evolves, we continue to update the support we provide, including enhanced transparency to consumers around health and safety information when booking on our platform. By introducing these safety measures we will help set accurate expectations and bring additional peace of mind for travelers when the time is right and they are ready to experience the world again.”