Hard Rock Launches Global 'Safe + Sound' Programme, Maldives Hotel to reopen from July 15

11 July, 2020

Hard Rock International has announced the new health and safety plan for Hard Rock Hotels, as locations begin to reopen worldwide in compliance with global, national and local health officials.

The 'SAFE + SOUND' program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF International. It also includes directives of key agencies, such as the World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC). SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey.

As part of the program, every Hard Rock Hotel & Casino around the world is required to pass the Safe + Sound 272 point inspection independently assessed by NSF International. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.

“Throughout Hard Rock’s nearly 50-year-history, the safety and security of our guests and team members has always been the hallmark of our service, and we continue to deliver on that promise with SAFE + SOUND, a best-in-class programme focused on enhanced cleaning practices, social interaction guidelines and workplace protocols,” Jon Lucas, Chief Operating Officer at Hard Rock International, was quoted in a statement, as saying.

“We’ve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences.”

The SAFE + SOUND programme implements the highest level of safety, sanitisation, and employee training.

From the initial welcome at check-in down to each detail inside guest rooms and common areas throughout the property, there is a heightened focus on cleanliness.

Additionally, Hard Rock team members have been trained by Ecolab cleaning experts on proper disinfection procedures.

The plan will also incorporate elements of each properties’ local, government-mandated policies. While individual property protocols may vary based on local guidelines, SAFE + SOUND protocols include, but are not limited to:

• Temperature checks for every team member, guest and vendor upon arrival
• Social distancing markers placed six feet (two metres) apart where lines can form
• Mandatory masks for all team members
• Masks required for guests in designated areas, such as check-in, elevators and public areas such as casino floors
• Seal of SAFE + SOUND on every guest room door upon arrival
• Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
• Hand sanitiser in every public space area and all restrooms
• Team member hand washing every 60 minutes
• Plexiglass separators at front desks, check-in areas, table games, poker games and additional customer service areas
• High level infection control procedures to collect laundry
• Touchless, in-room dining service at guest room door
• Sanitisation of guest luggage before it enters the lobby
• Self-service buffets have been suspended
• At pools and beaches, groups of guests are spaced six feet (two metres) apart
• Alternating slot machines are unavailable to help ensure social distancing on the casino floors
• Signs posted throughout the property to encourage social distancing and help ensure adherence to SAFE + SOUND program guidelines
• An overall reduction in guest capacity throughout casino complexes

Download the Safe + Sound fact sheet here. 

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